What is the difference between the Expert and Enterprise plans? The Enterprise plan’s SLA is of 1 working day, whereas the Expert plan’s is of 2 working days; The Enterprise plan has a Corporate Directory (a professional environment for mapping official journeys, teams, and personas); The Enterprise plan has an optional add-on called LiveXperiences, learn more about it here.
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What does the “*Cost for 5 or more licenses” warning mean on the Enterprise plan? To activate a Corporate Directory in the case of 4 or less licenses, an additional fee must be paid.
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How many Personas should I map? Start with the persona that contributes the most to your company. Those are usually 2 to 7 personas. It is worth noting that every case is unique.
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Can I map a Persona based on the contact I’ve had with customers? This approach carries a personal bias and less assertiveness when mapping a persona. We recommend a qualitative study.
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Can I upgrade from the Expert plan to the Enterprise plan before completing 1 year? No. But you may purchase an Enterprise plan from another email.
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What is the difference between the Current Journey and the Future Journey*? Current Journey essentially includes the description of the experience delivered and the experience the persona wishes to have on each stage of the journey. As for the Future Journey, it is the Current Journey with one added item: Opportunities. What are the opportunities for each stage? Meaning, what does my persona wish for that I am not delivering on each stage? *Here’s a tip: use the “Duplicate” feature on the PeopleXperience platform, that way you save the current journey as a “starting point” and more easily create the future journey.
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Can I purchase the plan to use it for 2 months only? No. The duration of the plan is one year. The cost is also an annual fee.
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What is the difference between PeopleXperience and CRM? There are no similarities. They are complementary tools.
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How does the integration of the Journey on the PeopleXperience platform work with other platforms (LiveXperiences)?
It is only necessary for the platform (software) to have API for integration. The PeopleXperience platform will display data from the platform in question. Software examples: CRM platform, research platform, etc.
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How does the Persona Search work on the PeopleXperience platform? The Enterprise plan can send up to 100 searches per Persona and the Expert plan up to 20. This tool is not available to the Experience plan (free). Please note that the focus is to create a visual representation with personal characteristics of your client. Our Persona search is not a mass email marketing tool, but a Persona mapping search and analysis, simulating the work of a professional consultant following qualitative research methodology, that is, aiming for between 8 to 12 searches per segmented persona.
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